Do you want to start selling your products outside the Netherlands? Then you will have to deal with international regulations. What rules apply? And what does it cost to export abroad? This blog will answer your questions!
What rules apply if I have a customer in an EU country?
For countries within the European Union, the Consumer Rights Directive applies, which lays down the regulations regarding distance selling. For example, about the rights of your customers and the obligations for you as a seller.
What are the main agreements in this Directive?
There are three. The first is about information obligations. As a seller, you have to give your customer clear information on the price and characteristics of your product, but also on delivery conditions and contact details. In addition, you have to deal with the right of withdrawal. Does your customer still want to cancel the purchase? Then he can do so within fourteen days of receiving the product, without having to give a reason. A third important rule is about duty of delivery. As a seller, you are responsible for timely and correct delivery of the ordered products.
Is it enough if I comply with this Directive?
Not always. Some EU countries have national legislation that goes beyond EU rules. So it is always good to check whether additional guidelines apply to a specific country.
And what about countries outside the EU?
Each country has its own legislation on international trade and consumer protection. So that means the rules can vary a lot from country to country. Do you want to sell your products in a particular country? Then study the specific regulations carefully.
What about additional costs?
There are two different types of costs to consider. First, VAT: the value-added tax on goods and services provided within a country. Usually, VAT is levied on the selling price and paid by the consumer. The exact rules and percentages vary from country to country. You may also face customs fees: charges imposed when importing goods from another country. Customs fees are usually levied at the border at the moment the goods enter the country.
How do I know which costs apply to me?
Again, this varies by country and situation. International trade usually involves both VAT and customs fees. But this depends on several factors, such as the nature of the goods, their value, the country of origin and the country of destination. Want to know exactly which costs and obligations apply to you? Then seek advice from the customs and tax authorities of the country you are exporting to.
